At Aaron Kali, we are committed to providing you with a worry-free and trustworthy online shopping experience.

That's why we put in place solid guarantees, expert advice, secure delivery and superior manufacturing quality.

Our guarantees are here to reassure you. We are committed to providing you with exceptional jewelry, carefully designed and crafted with the highest quality materials. Each piece is meticulously inspected before shipping to ensure your complete satisfaction.

Our expert advisors are available to help you choose your jewelry.

Whether you have questions about materials, sizes, engravings, or designs, our team is here to provide clear answers and personalized recommendations. Your satisfaction is our top priority.

Your jewelry is delivered securely thanks to our partnership with UPS.

Your order is shipped in secure packaging, ensuring optimal protection during transport.

Additionally, we offer a hand delivery option, for secure delivery directly from us to yours.

At Aaron Kali, we pride ourselves on supporting local supply chains and promoting local crafts.

All our jewelry is made with passion and know-how in Lyon, in our artisan's workshop.

This proximity allows us to guarantee the exceptional quality of each piece, by supervising all stages of manufacturing.

We strive to ensure that your experience with Aaron Kali is one of trust, transparency, and satisfaction.

You can count on our commitment to quality, personalized service and respect for your trust.

1. GUARANTEES

Your jewelry is guaranteed for 1 year against any manufacturing defect.
As a custom jewelry designer, we are committed to providing you with the highest quality products, custom-made to your preferences and specifications. While we cannot offer refunds due to the personalized nature of our jewelry, we offer the following guarantees to ensure your complete satisfaction:

• Manufacturing Guarantee: We guarantee that each piece of jewelry is made with meticulous attention to detail and the highest quality standards. If you experience a manufacturing defect, please contact us within 10 business days of receiving your order so that we can take the necessary steps to remedy the situation.
• Satisfaction Guarantee: Your satisfaction is our top priority. If for any reason you are not completely satisfied with your jewelry, please contact us within 10 business days of receiving your order. We will work with you to resolve any issues and find a solution that works for you.
• Size Guarantee: We understand the importance of a perfect fit for your jewelry. If you find that the size is incorrect, please contact us within 10 business days of receiving your order. We will provide you with instructions on the readjustment procedure to ensure a perfect fit.
• Durability Guarantee: Our jewelry is designed to be durable and resistant to daily wear and tear . However, if you notice any damage resulting from normal wear and tear, please contact us to discuss repair or restoration options.

Please note that these warranties are subject to certain conditions and limitations. We encourage you to review our terms and conditions of sale for more details. We are committed to providing an exceptional shopping experience and offering you jewelry that reflects your individuality. If you have any questions or concerns about our warranties, please do not hesitate to contact us. We are here to help you every step of the way with Aaron Kali.

2. CARE INSTRUCTIONS

Avoid contact with makeup, creams, perfume or any chemicals.
Store your jewelry separately in a suitable case to avoid micro scratches.
To clean your jewelry, use a soft brush and neutral soap.

3. CONDITIONS OF SECURE DELIVERY

1. SECURE DELIVERY CONDITIONS

When you order Aaron Kali jewelry, you can be sure your order will be delivered quickly and securely. We work with a trusted delivery service provider, STERNE, which has over 30 years of experience delivering luxury goods and valuables.

STERNE offers a full range of urgent services, tailored to your specific needs. You can choose delivery within 1, 2, or 4 hours in France, or 24/7 urgent delivery by road or air worldwide.

All Aaron Kali products are carefully packaged to ensure protection during shipping. Packages are also insured against damage and loss.

By choosing Aaron Kali, you can be sure that your order will be delivered as quickly as possible and in the best possible conditions.

• Fast delivery This means you can receive your order within 15 days. (custom manufacturing included)
• STERNE has a team of experienced and qualified professionals trained to handle luxury products with care.
• Packages are carefully packaged to ensure their protection during transport. Jewelry is placed in a suitable box or packaging, then wrapped in reinforced packaging.
• All Aaron Kali products are insured against damage and loss. This means your customer is protected in the event of a delivery problem. (INSURANCE)
  
  

Insurance Included: Each shipment is insured for its full value to give you added peace of mind. In the event of loss or damage during transit, we will work closely with STERNE to resolve the issue and provide you with an appropriate solution.

Real-Time Tracking: Once your order has shipped, you will receive a text message with a security code. This will allow you to track the status of your delivery at any time and have visibility on its expected arrival.

Hand Delivery: For added peace of mind, we also offer the option of hand delivery. This allows you to receive your jewelry directly from us and yours, further enhancing the security of delivery.

We are committed to taking every necessary step to ensure the safety of your order until its delivery. If you have any specific questions about our secure delivery conditions, please do not hesitate to contact us. Your satisfaction and peace of mind are our top priority at Aaron Kali.

For all purchasing conditions, please go to the General Conditions of Sale page.